Enabling Independent Pharmacy to launch day to day CRM automations

Scott McDougall, Co-founder at The Independent Pharmacy

Voxwise was instrumental in bridging the gap between our strategic vision and operational reality. Their deep understanding of CDP systems, coupled with their hands-on implementation expertise, enabled us to overcome complex integration challenges and lay a solid foundation for future growth.

We were previously constrained by our legacy system, limiting our ability to execute sophisticated CRM strategies. Having new, more flexible CDP technology to achieve this was a prerequisite, and Voxwise helped us in maximising its potential. Their foresight in data management has ensured that we’re well-positioned to adapt to evolving business needs. Without their strategic guidance and implementation support, we would still be operating with limited CRM capabilities and simple customer communication scenarios. With their assistance, we’ve been able to double our email revenue since launch and drive tangible business results.